FAQs
ANSWERS TO YOUR QUESTIONS
Shopping Information
What's the cost of shipping?
USA subscription boxes are charged $5.99-$8.99, depending on the box you order. Other store items' shipping rates are based on weight and size. You have the option to select your preferred shipping method and carrier at checkout.When will you ship my order?
If you order today, your first box will ship within 1 week. If you're a subscriber, your orders will renew every month on the same day as your original purchase date. All other store orders ship within 2-5 business days.How long will it take to arrive?
Items typically take 4-10 business days to arrive once shipped. With USPS experiencing delays, please be patient with shipping services. Tracking will be provided by email once your order's shipping labels are printed.Orders received after Dec 1 are NOT guaranteed to arrive by Christmas. Please order early!
Where do you ship?
We offer our products to residents in the USA.Payment Information
Do I have to pay sales tax?
Tax amounts are based on your shipping location and vary by county. Our website automatically calculates sales tax when you enter a shipping location. International shipments may be subject to duties upon delivery.When will I be charged?
Your account will be charged within 24 hours of completing checkout.Taffy Information
Is taffy allergy friendly?
Our taffy is gluten free and tree nut free so it’s a great choice for those who have celiac or are allergic to nuts. Our taffy does contain egg whites and evaporated milk.Ingredients: Corn syrup, sugar, palm oil, egg whites, evaporated mild, cocoa, molasses, sea salt, magic acid, citric acid, soy lecithin, natural & artificial flavor, artificial color (including FD&C blue#1, Red #3 & 40, yellow #5 & 6)
Is the taffy soft?
Our taffy is super soft because it is made in small batches and is whipped to the perfect softness.Is taffy good to share?
Our taffy is perfect for sharing because each piece is individually wrapped and with over 100 flavors to sample you will never be bored. Plus our taffy has that nostalgic flavor that brings back wonderful childhood memories. It’s smiles all around when it comes to enjoying the simplicity of our mouth watering treat!What is the shelf life of taffy?
Taffy that is sealed in an air tight container will last for up to 8 months.What makes taffy hard or soft?
The hardness or softness of taffy depends on the temperature. Taffy that is cold is hard - always remember to bring your taffy to room temperature before consuming it. Conversely taffy that is over 100 degrees will melt - so never leave taffy in a car on a hot summer day because it will melt.What is the most popular flavor of taffy?
The most popular flavor is not really one flavor at all - the most popular is the mix - everyone has their favorite flavor of course - but most folks like the variety they find in the top favorite mix - that is why we include one of these bags every month!Orders and Subscription Management
How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay. You may not cancel orders after they have been shipped.Can I change my subscription?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Manage Subscription". From there, you may skip a month, pause your boxes, cancel or reactivate your subscription. You can also access "Manage Subscription" from your order confirmation email.How do I track an order?
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.What comes in the box?
The Ultimate Taffy2You box contains 3 bags of taffy, gifting stickers, a gifting bow, an insert containing ideas on how to enjoy/gift/give taffy, as well as a surprise gift (gift value is $20 retail). Each month’s box contains 1 bag of our most popular flavors (know as top favorites), 1 bag of a seasonal mix (always a surprise & always delicious), and 1 bag of a popular single flavor. The Deluxe Taffy2You bag contains 3 bags of taffy, gifting stickers, a gifting bow, and an insert containing ideas on how to enjoy/gift/give taffy.Every month products change and are always a surprise.